Managing the order cycle from capture to post-sale customer service without the right tools is a juggling act. Afraid of dropping the ball? Allow a2b Fulfillment to act as your safety net with our innovative Order Management System solutions that tie the front and back ends together and put you in control of your campaign.
a2b’s best-of-breed, PCI Level I Compliant Order Management System helps orchestrate the flow chart of your campaign, while offering a real-time, 360 degree views. Our Order Management technology sits in the center of your campaign, interacting with each component of your business. At the core, our Order Management System (OMS) helps your business:
- Collect, track and manage all customer and order data from multiple sources, including Web, IVR and Phone.
- Facilitate the processing of those orders, from payment to disposition, including continuity and multi-pay programs.
- Provide a platform for customer service (a2b’s or your own), returns and post-sale promotion.
- Analyze sales performance by source and channel, media spend and ROI, continuity retention and more to help optimize your campaign strategy for better results.
We offer over 140 canned reports, each capable of being filtered and exported into multiple formats, including Excel, PDF, CSV, XML and HTML. Direct Response, e-commerce and Multi-Channel Retail marketers have access to a plethora of data and analytics to reveal opportunities, increase performance and develop deeper insight into the campaign. A few of the most popular reports include:
- Gross Sales (Filterable by Campaign, Item, Source, etc.)
- Payment Processing
- Media Spending and ROI
- Auto Ship/Continuity Projection and Retention
- Advertising Source
- Orders Shipped
- Customer Service Activity
- and many more
In addition to complete visibility, pair this information with our sophisticated campaign management tools and sit in the driver’s seat. Offers can be easily altered to quickly adjust to changing market conditions where you can add items or change prices at will. Dynamically direct customer service agents by tying-in to phone scripting. Leverage our technology to seamlessly manage your campaigns while increasing profitability. It’s all that easy – all you need is a2b, we’re more than just a fulfillment provider.
Our feature-rich Order Management System is the solution you’ve been waiting for – contact a2b Fulfillment for a test drive by calling 1-866-344-3169! Or email us at sales@a2bf.com .
